Terms and Conditions

 

You should read these terms and conditions before using this website. By using this website you agree to the terms and conditions set out below.

Please note that the terms and conditions may be updated and posted on this website from time to time.

1. Orders

1.1 By placing an order on this website you consent to the terms and conditions. Devon garden Sheds is not obliged to accept an order. If you order is accepted we will confirm acceptance to you by online means to the email address provided by you. You should contact Devon Garden Sheds if you do not receive a confirmation of your order within 48 hours.

1.2 It is your responsibility for the accuracy of your order including name, address, postcode and contact details.

1.3 You warrant that the credit/debit/Paypal account used with the transaction belongs to you and that there are sufficient funds or credit facilities to meet the cost of the goods ordered.

1.4 All orders are subject to availability. If your goods are unavailable Devon garden Sheds will be at liberty to supply to you a substitute of an equivalent quality and price without notice. In the event that Devon Garden Sheds cannot supply a product or a substitute product you will be notified as quickly as possible and reimburse any payments made.

1.5 Devon Garden Sheds endeavour to provide and excellent customer service. Should there be an issue, we would make the best effort to resolve this. In the event that a resolution cannot be made, you may wish to amend or cancel your order.

1.6 You are able to cancel your order at any time prior to despatch. Your cancellations must be in writing – post or email. Your order will not be accepted as cancelled until Devon Garden Sheds have received notification in writing and you have received a confirmed email detailing your cancellation reference. Devon garden Sheds will charge a fee of 3% of the total order value.

1.7 If you wish to cancel your order after despatch has been made, Devon garden Sheds will charge you for the carriage of the order and a charge of 3% of the total order value. You are advised to check on the status of your order before requesting a cancellation. You will be notified of any charges prior to a confirmed cancellation notice being issued.

1.8 Please note that any orders placed on Saturday, Sunday, Bank Holiday Monday and after 2pm will not be processed until the next working day.

2. Price of Products

2.1 The prices are listed in £GBP and are inclusive of delivery charges. Devon Garden Sheds reserve the right to change the advertised price at any time. The price you pay is the price in force on that day. Please note that some UK destinations do require an additional delivery surcharge. Devon garden Sheds will notify you of this charge prior to despatch and the additional payment is required before your order can be despatched.

2.2 Devon garden Sheds reserves the right to increase the price of the products to reflect any increase they have due to any factor (such as, without limitation, foreign exchange fluctuations, significant increase costs of labour, materials or the costs of manufacture).

2.3 Should a pricing error occur, Devon garden Sheds will inform you if the price is higher than stated on your order. You may then choose to proceed or cancel your order.

3. Terms of Payment

3.1 Payment will be made by debit/credit/Paypal and will be taken when the order is placed.

3.2 Payment can be made using the above methods or by sending a cheque. Your order will only be submitted onto our system once the cheque has cleared.

4. Delivery

4.1 Delivery will be made to your nominated address. If delivery address is different from the billing address, written confirmation must be given to Devon garden Sheds prior to despatch.

4.2 Devon Gardens Sheds aim to contact you to arrange a suitable delivery date of the products within the lead time given in the confirmation email.

4.3 If you fail to take delivery of your order or fail to give adequate instructions to leave the products somewhere safe at their risk, you may receive additional delivery surcharges for a second attempt or return and redelivery costs.

4.4 Delivery will be deemed to be completed once your order has arrived at the delivery address. Generally, a signature is required as proof of your receiving order. In some cases, a signature is not needed if you send a written request prior to despatch, confirming this is at your own risk.

5. Returns

5.1 In the event that you want to return your order, you will need to return it in its original packaging, unopened, at your own cost. Devon Garden Sheds can arrange the courier to collect and will deduct the charge from the refund.

5.2 Any returns must be submitted in writing within 5 working days of the date of receipt.

5.3 Devon Garden Sheds will not accept a return if the product has been altered by chemicals and paints or by customising the product.

5.4 It is your responsibility to ensure that the product is well packed when being returned to avoid any damage occurring.

6. Refunds

6.1 Devon Garden Sheds will process refunds within 30 days. If you are returning a product, the 30 will commence once the product has been returned.

7. Installations

7.1 The Installation team will erect the product making it as water tight as possible.

7.2 There must be a clear space for our installation team to either complete ground work or to erect your product. Failure in this will result in a cancellation of your installation and a new date set which may incur additional charges.

7.3 For those who have not bought a product from Devon garden Sheds, a Non refundable deposit of £50 is due.

8. Warranties and Liabilities

8.1 The conditions set out below, Devon Garden Sheds warrants that the products will correspond with their specifications at the time of delivery and that will be free from defects and workmanship for a period of 6 months from the date of delivery.

8.2 Devon Garden Sheds shall be under no liability for any product that has been altered or amended to your needs.


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